Following is the Conceptual Internet Australia Pty Ltd's (Concept’s) Privacy Policy. This document is Concept's guarantee to you on the use of our Products and Services. If you have any further questions contact our staff on 1300 132 331.
Concept uses and may disclose your personal information in order to:
i. Provide services to you;
ii. Research, develop, administer, protect and improve our services;
iii. Investigate debt collection; and
iv. Comply with legal compulsion such as a Court order.
Other than the items listed above, Concept will not provide any information which you give to us to any other organisation or individual without your express permission.
Concept will comply with the Federal Privacy Commissioner's prevailing Privacy Principles in all respects, and in particular will not misuse your personal information for marketing.
As part of routine administration, Concept collects system status information such as login times and help desk records. These are not on-sold or disclosed to others except as required by law.
All customers may request access to the personal details collected by Concept in relation to themselves and the use of the account owned by them. Concept wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.
By law, Concept must retain some client details for a minimum of 5 years. However, Concept does not retain clients' personal information longer than is necessary for the purposes of compliance with the law and routine administration.
If Concept is ever sold to another organisation, the new owners must also comply with this privacy policy.
Concept keeps client information on controlled facilities which are secured against unauthorised access. Proof of identity will be required before information is released to any person, including the client.
Concept typically communicates with its clients by email, and sends all clients a newsletter approximately once per month. In exceptional circumstances, urgent notifications may also be sent out by email.
Concept is constantly improving and enhancing its services to clients, and may update this privacy policy from time to time. Any changes to the policy will be advised to clients in our regular newsletter and by updating this page on the Concept Networks web site.
If you have any queries or comments concerning the privacy policy, call Concept Networks Customer Service Centre on 1300 132 331 or email csc@conceptual.net.au.
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